FAQ

We are operating on website only, at this time.  Check the events page to find out where we will have a table in the North Texas area throughout the year! 

We do not do refunds on custom-made items.  Your order is made to your specifications, and begun upon order.  Please check our policies below for additional information.

Shipping

We offer a flat rate shipping rate of $7 inside the United States. We use priority and first class mail in the United States.  For our international customers, we use Priority International.  International customers - please contact us for shipping rates before ordering for a quote.

Items in inventory ship within 3 days.  For custom-made orders, please allow a processing time of 3 weeks before shipment.  If you need your order before that time, please contact us to if we have your items in-stock, or if we can accommodate a Rush Order.  Choose the Rush Shipping option when ordering, after you have received rush shipping approval.

All orders over $100 enjoy free shipping within the U.S.!

Privacy

We value your privacy!  We do not sell or sell your information with any other parties.  All names, email addresses, shipping addresses, etc., are used only for order and shipping purposes.

Returns

We guarantee our items!  We will accept returns on inventory items and refund your money if returned within 30 days.  Please ship it back in original condition in appropriate condition.  Please note that custom-made sets will be remade and not refunded, since they are made to order.  Be sure to read our section below on items that don't fit.

Please contact us before returning items.

Items don't fit?

We do provide excellent communication on fit - however, occasionally little ones are subject to growth spurts!  We will make it right - please email us with your concerns.  Return your items within 30 days in original condition (tags attached) in appropriate packaging. Let us know what size you would like. Within 24 hours, we will begin to process your new items.  Please not that we have no control over return shipping times or damage during shipment.

Payment

We accept Visa, Mastercard, Discover, American Express, cashier's checks and Paypal.  We will need your name, billing address, shipping address, email address and phone number.

Please note that we will not begin processing your order until payment clears.

Rush Orders

Need an order by a specific date?  Contact us to insure availability, or to be sure we can accommodate a custom order. 

Gift Wrap

We will be happy to gift wrap your selection(s) and ship the either to your address or the recipient's.  Just check that option when ordering, and send us the correct shipping address.

Wholesale

We happily accept wholesale orders!  Register for a wholesale account, and give us some information on your business - location, what you sell, price range, etc. 

Trunk Shows

We do offer trunk shows locally for home parties.  Contact us for more information!

On-line Baby Showers/Gift Registries

Want to offer pre-selected items for a baby shower or gift?  Auburn Rose can set up a private page on our website, with you own log-in!  We will be happy to ship the items individually to the recipient, to the hostess of a party or shower, etc. 

Product Suggestions

Have you seen a product that you would like for us to carry?  Feel free to email with any suggestions!

Additional Questions

Have a question we haven't answered?  Email us at customerservice@auburnrose.com with any questions.  We aim to serve!